FAQs
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HOW FRESH IS YOUR COFFEE?
We roast coffee daily ensuring your coffee is fresh and delivered within good time. We recommend all coffees be first consumed at least 10 days after roast date.
WHEN DO YOU SHIP?
We ship out daily, whilst International orders are shipped every Tuesday & Friday, to ensure your order is with you as soon as possible. Any order placed by 2pm AEST during the week is shipped in the corresponding dispatch cycle.
HOW MUCH IS SHIPPING?
Shipping is calculated at checkout if order value is below free shipping thresholds.
We do offer Free Standard Shipping to the following countries based on order value:
Australia & NZ - $60 AUD or more
US, Canada & Japan - $80 AUD or more
UK, Ireland, France, Germany, Italy, Netherlands, Norway, Spain, Sweden, Switzerland & Singapore - $100 AUD or more
For more information refer to our detailed shipping policy.
CAN I ORDER BEANS AND GRIND AT HOME?
Yes, just select the right grind type on the product page.
WHERE DOES YOUR COFFEE COME FROM?
In our original blend we use 'specialty grade' Arabica & Robusta beans grown in the Baba Budangiri Hills 6000 ft above sea-level. We pick coffee beans which can be traced back to the farmer, Co-Op, plantation or estates where the coffee has come from. Speciality coffee refers to coffee that is "grown and farmed in optimum conditions, harvested with care, processed meticulously and finally, roasted and brewed with a knowledge and understanding that does justice to everyone involved in this process". Speciality coffee is associated with delicious, well made and ethically sourced coffee. It is often used to refer to coffees that are graded (by qualified taste-testers, or Q Graders) and that "score above 80 points (out of 100)". Note: Kaapi available at grocers are NOT 'Specialty' & more often 'Commodity' , hence you get what you pay for.
IS YOUR COFFEE FAIRTRADE OR ORGANIC?
The farmers from whom we produce exceptional coffee, make a greater return dealing directly with roasters and importers than via Fairtrade channels.
The farms we source our coffee from tend to be small, and the expense of certification just isn’t a possibility for them. Most small coffee farms do farm organically anyway out of necessity, without the funds to certify themselves.
So, buying Fairtrade and organic is not a prerequisite for us, sourcing the best coffee we can get our hands on is.
HOW LONG DOES COFFEE STAY FRESH FOR?
For fresh beans we recommend using within 45 days for optimum taste and flavour. With ground coffee, you begin to lose quality straight away, so consume it as fast as possible.
HOW SHOULD I STORE MY COFFEE?
We recommend you store your coffee either in the bag it comes in with its tin tie or an airtight container in a cool dark place, NOT in the fridge or freezer.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We take card payments - Visa, Mastercard, American Express. We also accept Paypal, Google & Apple Pay.
CAN I CHANGE MY ORDER?
If you messed up, email us at info@magudidays.coffee
I'M A RETAILER, CAN I STOCK MALGUDI DAYS?
Yep. Get in touch with us via our wholesale page.
WHAT IS YOUR RETURNS POLICY?
Read our Returns & Refund Policy.
CAN I CHANGE MY DELIVERY ADDRESS?
Yes, just email us at info@malgudidays.coffee
DO YOU SHIP INTERNATIONALLY?
Yes, to over 17 countries. Shipping charges are calculated at the checkout. We want to get you enjoying our beautiful coffees as quickly as possible.
If you want to know anything else before ordering, please contact us via our 'contact us' page.